Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Shipping and Delivery

Shipping ("ships in") times displayed on chenstai refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond chenstai's control once it leaves our facilities, chenstai cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

There may be occasions when chenstai confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, chenstai will contact customers and offer to cancel the order and refund purchase prices in full.We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

chenstai ships packages from Shenzhen, and operates a return address in Shenzhen.

Customers are responsible for providing complete and accurate shipping addresses. chenstai cannot make changes to your shipping address once a package has been shipped, and chenstai is not liable for packages lost due to incomplete or inaccurate addresses.

All orders reported as "delivered" by shipping companies are considered delivered. chenstai cannot be made liable of non-delivery in this case.

Generally speaking, your order will be shipped out within 1~3 days after payment being confirmed.The actual shipping time varies from country to country, it may take somewhere from 10 - 20 business days (14 - 28 week days).